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Indane LPG refill booking through IVRS, SMS based framework

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LPG clients of Indian Oil, which appropriates gas under “”Indane”” brand, can now book their refills through Interactive Voice Response System (IVRS) or SMS and need not call the ever bustling telephone number of cooking gas wholesalers.

The oil promoting organization has propelled Automated Unified System (AUS) for booking LPG barrels in Mohali and Chandigarh on pilot premise, by which the LPG clients can book their refills through IVRS and SMS based framework round the clock consistently.

“The new framework (AUS) of booking cooking gas in Chandigarh and Mohali has been presented on pilot premise. When it is effective here, it is proposed to be propelled in Jalandhar and Shimla in second stage,” a senior authority of Indian Oil said.

Indian Oil has 2.14 lakh LPG clients in Chandigarh and 46,000 clients in Mohali.

This client neighborly activity additionally keeps the odds of redirection of the cooking gas by deceitful gas merchants.

Under the new framework, the LPG clients should first enlist their telephone numbers at IVRS upheld number 9781324365 preceding booking the refill.

Once the number is enrolled, the clients can dial a similar number for refill booking, enlisting any protestation and knowing status of past booking, he said.

“The enrolled client can likewise go for consequent appointments by sending SMS expressing, for instance, IOC to 9781324365,” he included.

The new framework evacuated human intercession in booking by and large. The enrolled clients will get three SMSes from ”Indane”, illuminating them about booking affirmation, arrangement of money reminder and affirmation of home conveyance.

To promote the new office, Indian Oil has officially sent SMSes to more than 70,000 clients to benefit the same.

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